Refund policy

 

Effective Date: June 17, 2026

At Purrheads, our goal is that you love your order. If something isn’t right, we’re here to help.

All Purrheads products are made to order specifically for each customer. Because of this, we do not accept general returns or exchanges.

INCORRECT, DAMAGED, OR DEFECTIVE ITEMS

Incorrect, damaged, or defective items are eligible for a full refund or replacement.

Claims must be submitted within 30 days of the date of purchase. No refund or replacement will be issued after 30 days from the date of purchase.

To submit a claim, please contact us at hello@purrheads.com and include:

• Your order number
• A description of the issue
• Clear photographs showing the problem

We reserve the right to request additional information before approving a refund or replacement.

NON-RETURNABLE ITEMS

We do not offer refunds or exchanges for:

• Incorrect size selected by the customer
• Change of mind
• Buyer’s remorse
• Ordering the wrong color, style, or product
• Minor variations in print placement
• Minor color differences between product photos and the final product
• Delays caused by shipping carriers
• Incorrect shipping information provided by the customer

CONTACT

For all refund requests, please contact: hello@purrheads.com